As a Senior Manager for UX & design, you will lead a multi-disciplinary design team (approximately 15 members) that supports the Digital Loans Origination (DLO) space. The DLO teams are responsible for envisioning and delivering industry leading digital experiences for our customers who might be taking an exciting step in their lives, such as planning to buy a house or vehicle. In this critical role, you’ll work closely with the head of product for DLO and the various Product Owners who lead the Agile squads, within which designers do most of their work. You will support the lead and support these designers (UX/UI/SD/research), helping them deliver the best user experience for our customers.
Outside of DLO, you’ll partner with other design leaders at Macquarie, helping elevate the quality of both design thinking as well as execution across the organisation. You’ll report to the Head of Digital UX and be responsible for one of the bank’s most important design teams. You’ll also be part of the Chief Design Officer’s extended leadership team, allowing you a unique opportunity to grow in your own career.
What you'll do
Your work will fall under three pillars, for which you will partner with your team, other product & technology stakeholders, and the wider design community at Macquarie to deliver friendly and effective user experiences for the bank’s customers, particularly in the home and car loans space.
Management
- You’ll use your experience as a leader to support and empower designers to develop their skills and expertise, enabling your direct reports to grow in their careers and maximize influence and impact.
- You will be responsible for the smooth operations of the DLO design team, including resourcing, planning, team composition, and process improvement.
- With help from the Head of Design, influence and improve the ways of working in the team to better integrate design as an essential component within an Agile delivery model.
Research & Strategy
- Help your team and the wider DLO business to build an in-depth understanding of the customer landscape, identifying opportunities to better serve our customers through a functional and intuitive digital loan experiences.
- Work with product, research, and data to propose and execute experiments/ in production testing to develop and refine hypotheses.
- Steer the strategic design vision for DLO, contributing to the DLO roadmap, and help folks break it down into deliverable pieces.
- Earn trust and act as a reliable advisor for the head of product.
Best Practice
You’ll demonstrate ‘what good looks like’ and help lift the bar in terms of the quality of work that the design team delivers, helping key partners realise the product vision and achieve shared goals.
- Use your experience across the design spectrum to tie the various design phases together, all while not deviating from the customer vision.
- Determine the best possible methods / approach to meet the established goals and strategy.
- Lend a hand on the most strategic projects; these could be key pieces of research or more complex design challenges.
- Champion an environment of trust and honest critique, helping everyone raise the quality of their outputs.
What we're looking for
- 3 + years of demonstratable leadership experience in UX/D, with responsibility for line management, and several years of industry experience as a UX/D practitioner.
- You will have shapped multiple consumer and/or business products and understand what it takes to create exceptional customer experiences.
- Excellent communication skills and a collaborative and respectful approach to leading a team. You’ll have proven experience consistently demonstrating credibility in cross-functional interactions.
- A user and data-focused design mentality and commitment to design excellence, constantly looking to hone your team’s instincts through user feedback and data insight. You understand the role and importance of qualitative and quantitative methodologies.
If this sounds like you, please send your CV and a portfolio link. We’d like you to be able to show your abilities through an interview process that is tailored for design leaders. Besides interviewing with key stakeholders, you’ll have the opportunity to present work through a portfolio that will focus on showcasing experience where you have previously led design for digital products and experiences.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
