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Client Service Consultant

Brisbane, Sydney

The Client Service Team supports our customers of our retail bank and will be the first point of contact for customers via live chat.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. 

What role will you play? 

As a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services. You will demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required. This will include occasionally making outbound calls to our Clients, Advisors or Brokers. 

You will identify and escalate issues to supervisors including opportunities for improvement on our best practise guides and direct calls to the appropriate support teams. 

What you offer 

  • Customer service experience, prior experience using live chat would be an advantage but not essential
  • Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions 
  • Ability to adhere to standards by following contact centre processes and guidelines 
  • Exceptional communication skills, including written and verbal  with a proven exceptional level of accuracy
  • Strong time management skills, decision making skills, and prioritisation skills. 

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Benefits

  • Hybrid and flexible working arrangements
  • Wellbeing and service bonus leave
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, psychological and financial wellbeing

Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team, you'll be empowered to work in the way that best suits you, whilst delivering for our clients, our business and our people. Whether it’s from home, in an office or a combination of both, our people work where it best suits them in Australia.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

#LI-hybrid

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers

Job no: BFS-976007
Work type: Permanent - Full time
Location: Brisbane, Sydney
Category: Mid-level, Junior, Administration & Support, Customer Service, Retail Banking
Group: Banking and Financial Services
Division: Client Service & Support
Recruiter: Hannah Lewis
Opening Date: