Are you passionate about client experience? Do you thrive on providing world class client care and working in a collaborative team? Do you enjoy investigations and understanding the root cause of issues and complaints?
The Client Care team is part of our People, Culture and Client Experience business unit within Banking and Financial Services, and is responsible for providing timely and empathetic resolution of client complaints by phone and in writing. You will be working closely with clients to build trust and understand their situation, then using your investigative skills to uncover the origin of the issue and provide a mutually beneficial outcome.
With an eye for quality, you will ensure suitable resolutions are provided to our clients, as well as participating in regular team workshops to enable continuous process improvement in delivering exceptional client care.
Your understanding of Wealth or other financial services products, regulation and compliance will allow you to effectively support clients and stakeholders, as well as to add value to our processes.
To be successful you will have exceptional interpersonal skills, including a very high level of empathy and genuine care, strong understanding of financial services products (ideally Wealth products), regulations and compliance, whilst having proven exposure to managing escalations and complaint handling via phone and in writing.
Your ability to build relationships with stakeholders at all levels will be key to your success in this role, as will your tenacity and intrinsic focus on client care.
If you enjoy creating a genuine and positive client experience, please apply today.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity and Inclusion
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.
