Where will a career at Macquarie take you?

What you'll do: 

• Plan and lead service design activities to support strategic initiatives as well as iterative improvements. 

• Leverage design thinking to understand customer needs and evolve the customer experience within a complex ecosystem. 

• Plan and manage design research (qualitative research, quantitative research, secondary research, validation testing etc) collaboratively with researchers and the design team.  

• Plan, manage and document system mapping, customer journeys, service blueprints scenarios, and service specifications. 

• Design the target user experience and the customer value proposition. Partner with cross-functional teams to concept, prototype, and implement service experiences that are desirable, feasible and viable. 

• Design and facilitate design thinking workshops for ideation and iteration, for small and large groups, remotely and in person. 

 What we're looking for: 

• 5-10 years of professional experience design and recent experience as a Senior Designer in service and/or strategic design, ideally with consulting experience. 

• An excellent portfolio showcasing in-depth knowledge and experience in Interaction Design and Service Design across varied users, business problems, and devices. 

• Bachelor's degree in Graphic Design, Industrial Design, Human-Computer Interaction, or other relevant degree. 

• End to end experience in managing design activities across the user-centred design process, managing project stakeholders, and setting priorities. 

• Ability to produce high quality design artefacts such as personas, journey maps, task models, wireframes, interactive prototypes, and research reports. 

• Ability to explain complex concepts clearly and persuasively across a variety of audiences and organisational levels. 

• Highly skilled in design tools such as Figma, Adobe Creative Suite, and Mural. 

• Comfortable working in an Agile environment and resilient in the face of shifting priorities. 

If this sounds like you, please send a CV and portfolio. We’d like you to be able to show your abilities to us in an interview, through your portfolio showcasing experience where you have previously shipped service design for digital products. 

Desired skills & experience:  

• Knowledge and experience working on complex digital transformation initiatives, in an agile working environment. 

• Familiarity with, or willingness to learn Business Model Canvas, Value Proposition Canvas, and Jobs to be done methodologies.  

• Experience working within financial services desirable