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Senior Operations Manager


Bring your passion and enthusiasm for leading people and join our Wealth Operations team as a Senior Manager. You will play a big part in the leadership of the team and you will be involved in driving transformation and continuous improvement initiatives across the WRAP Platform to ensure we optimise our day to day operations as well as evolving the way we operate as we respond to the ever-changing environment.

As the successful Senior Manager, you’ll be comfortable working in a fast-moving and ever-changing environment, so you must be success driven and seek continual improvement. In return, you will be given an opportunity to take ownership and accountability, and drive performance and operational excellence, in our flexible, activity-based workspace. Positioned in the heart of the business, you are well placed to develop and challenge yourself whilst developing your team.

This is a challenging role and you’ll be required to coach, develop and lead the Team Leaders who support a large team of Operational Administrators. The Team Leaders’ support Administrators to ensure agreed service levels are achieved, completing quality monitoring, and ensuring all regulatory requirements are met. Your passion for leadership and client-centric approach, will drive successful team performance and ensure an exceptional client service experience.

Reporting into the Head of Platform Operations this role will see you take ownership of driving performance, developing the team’s capability and working closely with the Senior Leadership to drive insights, manage change and drive process improvement.  

If you consider yourself to be a strong people leader who has strong analytical, problem solving and critical thinking abilities paired with a passion for delivering results, this could be the right opportunity for you.

To be successful in this role:

  • At least 5+ years of strong leadership skills and show the ability to unite and motivate a team, communicate expectations and develop team’s capability
  • Demonstrated industry experience across the Financial Services sector ideally in Retail, Business Banking, or Wealth Management
  • Proven track record in managing business and operations pressures and client expectations 
  • Proven track record in driving and delivering continuous improvement, transformational initiatives or projects and good understanding of agile methodologies
  • Proven track record to managing and driving changes in a fast moving environment
  • Strong analytical problem-solving skills and commercial mindset

If this sounds like you, please apply.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-970798
Work type: Permanent - Full time
Location: Sydney
Category: Senior, Mid-senior, Administration & Support, Customer Service, Operations, Private Banking & Wealth Management, Retail Banking
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Hannah Lewis
Opening Date: