Australia and New Zealand
Job Categories

Financial Assistance (Hardship) Consultant


A unique opportunity to join our organisation in a key role that play’s an integral part in delivering an outstanding client experience for clients who are currently experiencing temporary financial difficulties. 

As the Financial Assistance Consultant, you will be self-motivated and results orientated, you will be an effective communicator with understanding of clients going through changes in their circumstances.

Your primary responsibilities will be focused on reviewing and assessing requests for hardship assistance received through multiple channels, providing options to the customer, offering case by case solutions, and monitoring agreements for adherence.

Other activities include working with clients and/or their financial counsellors to make workable solutions that are the best outcome for both parties and taking inbound calls from clients and their representatives and taking verbal applications.

You will use your experience within a Customer service role, Hardships or Collections environment to succeed in this role, paired with your empathetic call handling skills to deliver an optimal client experience. Your ability to work well under pressure and to deal with a high workload will be beneficial in our fast-paced environment.

We will consider applications without prior Hardship experience if there is experience of strong customer service, problem solving and empathetic communication skills.  And of course, a passion to help others.

We are invested in the growth and development of our people, so in return, we will enable you to develop your skills, as well as provide you will a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.


About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-969935
Work type: Permanent - Full time
Location: Sydney
Category: Mid-level, Junior, Administration & Support, Credit, Customer Service, Operations, Retail Banking, Other
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Hannah Lewis
Opening Date: