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Senior Associate - Governance Analyst


Join our agile team as a Service Management Analyst to help deliver a strategic project in the Macquarie Technology team, and be part of realising our vision to become a fully automated, self-service infrastructure provider, focused on excellent customer outcomes. 

As a Service Management Analyst, you will join a small back-office team responsible for providing support to all teams in Technology Infrastructure & Personal Technology (both internally supported, and vendor supported services). 

As part of this central team, you will work with suppliers, businesses, technology, and internal stakeholders to ensure our service owners are supported in keys areas such as Service Management, Controls Assurance, Supplier Management, and other general functions required of technology services within Macquarie. You will focus on the consolidation, simplification, and automation of workflows, controls assurance, and other activities. As an effective communicator, you’ll engage with technology engineers across multiple teams and to ensure effective queue management and response. In addition, you will be asked to investigate and determine targeted solutions on aspects of process improvement.

To be successful in this role you will have the following skills and experience:

  • Experience in queue management activities and managing data compliance for multiple teams
  • Coaching engineering teams on ITIL workflow compliance.
  • Stakeholder engagement with the ability to collaborate and coordinate with and for technology teams.

If this sounds like the right opportunity for you to further your career, we’d love to hear from you and encourage you to apply via the link provided.

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: COG-965017
Work type: Permanent - Full time
Location: Gurugram
Category: Junior, Corporate Banking
Group: Corporate Operations Group
Division: Technology
Recruiter: Sanchi Gupta
Opening Date: