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UX Designer - Home Loans


Join our banking and financial services design team and play along the full spectrum of design. Together, we’re helping to define the future of Home Loans at Macquarie, creating a meaningful and impactful experience for people that are refinancing or buying their new home.

In this role, you will drive the design activities for major features but also work incrementally to optimise and enhance the customer experience. Collaborating with the team of UX, UI and Service designers, you will build a shared user research platform, facilitate ideation, research and validation and then share this with the wider team. Finally, you will collaborate closely with developers to understand the feasibility of your ideas and then bring them to life.

What you'll do:                                                                                                  

  • Gather ideas from stakeholders, such as UX, UI and Service Designers, Product Owners, Business Analysts, Architects, Engineers and other experts across the business, through workshops, kick offs and feedback sessions
  • Collaborate with developers from early stage to pre-launch to generate feasible concepts and solutions
  • Design and facilitate workshops and co-creation sessions for ideation and iteration
  • Identify insights from customer research through unmoderated and moderated techniques, interviews, surveys and assist with research recruitment
  • Bring your research to life through personas, customer journeys, service blueprints, stories or scenarios and wireframes
  • Iterate your designs with feedback from user research and testing
  • Work with the team to identify an incremental way to build out designs in a way that can be measured and learned from
  • Synthesise and communicate your findings and recommendations to stakeholders in the team and across the company


What we're looking for:

  • Designers who thrive in a collaborative team, with excellent communication and interpersonal skills
  • Passionate design advocates, committed to best practice, process improvements and sharing ideas and inspiration within the team
  • Problem solvers who love big challenges, tackle them using a collaborative workflow, with the customer front of mind


About us

Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,000+ employees and offices in 32 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-960700
Work type: Agency Worker
Location: Sydney
Category: Mid-level, Technology, Projects, Improvements & Change
Group: Banking and Financial Services
Division: Product & Technology
Recruiter: Christian Tendi
Opening Date: