Are you passionate about analysing insights to ensure adherence to regulatory requirements are met and delivering an exceptional client experience is achieved? Do you enjoy using data to analyse and review client feedback, understand the root cause of issues and presenting findings and recommendations to uplift the client experience plus ensure regulatory obligations are met?
The Quality Management team is part of our People, Culture and Client Experience business unit within Banking and Financial Services and is responsible for uncovering insights and ensuring adherence to regulatory obligations through conversations, written material and online functionality. The Quality Management team are passionate about getting into the detail, ensuring procedures and processes are followed, uncovering client insights, building relationships and partnering with stakeholders to analyse trends and drive process, procedure and client experience improvements.
Your understanding of financial services products, regulation and compliance will allow you to effectively support data analysis, stakeholder management and adding value through recommending process improvements.
To be successful you will have strong analytical, relationship building, time management and organisational skills, coupled with your strong communication skills and ability to show good judgment and decision making.
If you enjoy data analysis, uncovering insights and providing recommendations to create exceptional client experiences, and ensure regulatory obligations are met please apply today.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.