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Quality Management Specialist


Are you passionate about analysing insights to ensure adherence to regulatory requirements are met and delivering an exceptional client experience is achieved? Do you enjoy using data to analyse and review client feedback, understand the root cause of issues and presenting findings and recommendations to uplift the client experience plus ensure regulatory obligations are met?

The Quality Management team is part of our People, Culture and Client Experience business unit within Banking and Financial Services and is responsible for uncovering insights and ensuring adherence to regulatory obligations through conversations, written material and online functionality. The Quality Management team are passionate about getting into the detail, ensuring procedures and processes are followed, uncovering client insights, building relationships and partnering with stakeholders to analyse trends and drive process, procedure and client experience improvements.

Your understanding of financial services products, regulation and compliance will allow you to effectively support data analysis, stakeholder management and adding value through recommending process improvements.

To be successful you will have strong analytical, relationship building, time management and organisational skills, coupled with your strong communication skills and ability to show good judgment and decision making.

If you enjoy data analysis, uncovering insights and providing recommendations to create exceptional client experiences, and ensure regulatory obligations are met please apply today. 

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,000+ employees and offices in 32 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-960036
Work type: Permanent - Full time
Location: Sydney
Category: Junior, Customer Service, Retail Banking
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Susan Ma
Opening Date: