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Client Service Associate - 12 months contract

Sydney

Join our Client Services team and help us provide exceptional experiences to our Investors.

You will be responsible for managing external and internal client relationships and dealing with a range of queries relating to over 100 managed funds across a range of asset classes and specialist investments whilst striving for continuous improvement. You will also possess the ability to prioritise and multi-task within a diverse and fast-paced role.

In this role you will ensure delivery of service excellence to all clients, whilst providing clear, accurate and timely responses (both verbal and written) to adviser and investor enquiries. Your remit will include oversight of different asset classes and specialist investment products, trade confirmations (flows and share selection) and diverse queries relating to investment loans and dispute resolution as well as undertaking thorough and timely investigations. You will meet individual and team KPIs, ensuring tasks are completed to a high standard and in a timely manner, as well as continuously develop and maintain strong relationships with internal stakeholders and external clients. In addition to this, you will be ensuring that complaints are resolved quickly and fairly and will be acting as a liaison with our legal, compliance and product teams. 

You will be client orientated, always striving to deliver on client needs and expectations and have excellent written and verbal communication skills, including an exceptional phone manner. Additional experience with, and knowledge of investment markets, issues and regulations would be advantageous. You will have strong problem-solving skills whereby you probe data and offer suggestions and ideas regarding how to tackle issues, and lastly, you have effective time management and organisational skills including the ability to multi-task and prioritise work.

If you have a strong attention to detail, a focus on producing high-quality work, and you are motivated by continuous improvement, then this role would be a great fit. Please apply now!

About Macquarie Asset Management

Macquarie Asset Management is a large scale, global asset manager, providing clients with access to a diverse range of capabilities and products across infrastructure, real estate, natural resources, private credit, fixed income, equities, multi-asset and liquid alternatives. As at 31 December 2020, Macquarie Asset Management had $A550.9 billion of assets under management.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,000+ employees and offices in 32 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers

Job no: MAM-958263
Work type: Fixed term, Maximum term
Location: Sydney
Category: Mid-level, Junior, Customer Service, Operations
Group: Macquarie Asset Management
Division: Macquarie Investment Mgmt
Recruiter: Tatiana Stepanova
Opening Date: