We are looking for a System Administrator to maintain, upgrade, and manage our Performance Management System. This role will be working closely with our customers to recommend technical direction to business problems and ideate on process improvements to delight our customers.
We have a great opportunity for you to join Macquarie as a System Administrator in HR Technology, Global Talent and HR Operations team. In this role, you are responsible for the ongoing support of our SaaS Talent Management systems.
You will manage the day-to-day operations, document processes, and provide ongoing support and data analyses to our customers. You will investigate system issues, trace and log these with system provider and JIRA system, and review and analyse requests for system changes -- providing options and recommendations, and working with technical and business analysts as required. You will manage system upgrades and patches, identifying impacted customers and communicating clearly the changes to not impact business operations.
You will be involved in new initiatives from discovery through to operations, providing technical knowledge and recommendations to our customers throughout delivery.
To be successful in this role, you should have relevant system administration experience and technical expertise on SaaS application. You should be able to diagnose and resolve problems quickly and have high attention to detail/accuracy but with ability to see the bigger picture. You should have strong communications skills (written and verbal) with the ability to communicate complex information to all levels of the organisation. You should be able to manage the expectations of multiple stakeholders and have a level of influencing / negotiating ability.
You should be a proficient user of the Microsoft suite, Atlassian products (JIRA and Confluence) and have fundamental IT knowledge. Desirable skills are in agile ways of working.
About the Corporate Operations Group
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.