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OpenPages Support Analyst


We are looking for a support analyst to join the RMG Enterprise Support team in Manila

You will be part of the Product team and will be primarily responsible for the day-to-day support of our Governance, Risk and Compliance (GRC) system.

Your key responsibilities will include:

  • Triaging and responding to user queries around the use of the GRC system in a timely manner
  • Performing regular data reconciliation and maintenance activities
  • Working closely with the product team to understand operational impact of system changes
  • Assisting as needed with system testing, documentation, and training
  • Identifying and acting on opportunities for improvement in the support process

To be successful in the role, you will need to:

  • Excellent problem-solving skills with strong attention to detail and quality
  • Communicate effectively and adapt style to the audience
  • A self-starter with interest in understanding system design and solutions
  • Be tenacious, flexible, and able to work both independently and collaboratively in a fast paced, results driven environment.

Other skills that are advantageous to the role include

  • knowledge in risk management
  • experience working with GRC systems or reporting tools
  • advanced Excel skills

About the Risk Management Group

The Risk Management Group (RMG) is an independent, centralised unit responsible for ensuring all risk across Macquarie are appropriately assessed and managed. Its divisions include Behavioural Risk, Compliance, Credit, Financial Crime Risk, Internal Audit, Market Risk, Operational Risk, Regulatory Affairs and Aggregate Risk, and RMG Enterprise Support.

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 15,000 employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at

Job no: RMG-954659
Work type: Full time
Location: Manila
Category: Junior, Risk Management
Group: Risk Management Group
Division: RMG Enterprise Support
Recruiter: Sharyl Lacea
Opening Date: