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Client Care Consultant

Apply now Job no: BFS-945489
Work type: Full time
Location: Sydney
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Susan Ma

As an individual who thrives on providing world class client care, as a client care complaints consultant, you will work within our collaborative team to ensure exceptional service.

With an eye for quality, you will ensure timely and empathetic resolution to our client base as well as participate in regular team workshops to enable continuous process improvement in delivering exceptional client care.

As a point of escalation, you will use your intrinsic relationship building and communication skills to meet the needs of internal and external stakeholders whilst upholding the values of our client-centric approach at all times.

Your understanding of financial services products, regulation and compliance will allow you to support clients and stakeholders with accuracy. And your proven ability to deliver quality in your work will see you successfully add value to clients and advisers alike

The successful applicant with have exceptional interpersonal skills, including a very high level of empathy and genuine care, Strong understanding of financial services products, regulation and compliance whilst having demonstrable exposure to escalations and complaint handling.

So if you enjoy creating genuine and positive client experiences, get in touch today. For more information contact Susan Ma via email

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at  

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

Advertised: AUS Eastern Daylight Time
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